Privacy Policy

1. Introduction

jiji5 Casino ("jiji5," "we," "us," "our") respects the privacy of every person who registers, accesses, or uses the jiji5 online casino platform at jiji5.org. This Privacy Policy explains what personal data jiji5 collects from Filipino players and other users, why we collect it, how we process it, who we share it with, how long we keep it, and what rights you have over your data.

This Policy applies to all personal data processing activities conducted by jiji5 in connection with the operation of jiji5.org, including account registration, KYC verification, deposits and withdrawals, gameplay, promotions, customer support interactions, and marketing communications.

By registering an account on jiji5, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. Where processing is based on consent, you may withdraw your consent at any time, though withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jiji5 is the personal information controller in respect of personal data collected through jiji5.org. jiji5 operates under PAGCOR licensing and is subject to the data protection obligations applicable to PAGCOR-regulated gaming operators in the Philippines.

Questions, concerns, and data subject rights requests related to this Privacy Policy may be directed to jiji5's Data Protection Officer via the contact information provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a jiji5 account, we collect your full legal name, date of birth, nationality, Philippine mobile number, email address, and chosen username. This information is necessary to establish your account and verify your eligibility to use jiji5.

3.2 KYC Identity Data

Prior to processing your first withdrawal, jiji5 collects identity verification documents including government-issued Philippine photo identification (PhilSys, UMID, Passport, Driver's License, SSS ID, or equivalent), and may collect proof of address and source of funds documentation in compliance with PAGCOR and AMLA requirements.

3.3 Financial Data

jiji5 collects transaction data including deposit amounts, payment method identifiers (e.g., masked GCash mobile number, bank account reference), withdrawal requests, and transaction history. Full payment credentials (card numbers, bank account numbers) are not stored by jiji5 — these are handled by jiji5's payment processor partners under their own data protection obligations.

3.4 Gameplay Data

jiji5 records all gameplay activity including wagers placed, game outcomes, session durations, game preferences, and bonus redemption history. This data is required for regulatory compliance, dispute resolution, and RNG audit purposes.

3.5 Technical and Device Data

jiji5 automatically collects technical data when you access the platform, including IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform optimization.

3.6 Communications Data

Records of your communications with jiji5 customer support — including live chat transcripts, email correspondence, and support ticket histories — are retained for service quality assurance and dispute resolution purposes.

4. How We Collect Your Data

jiji5 collects personal data through the following channels:

• Directly from you: through account registration forms, KYC document submissions, deposit and withdrawal requests, customer support interactions, and promotional opt-in forms.
• Automatically: through cookies, web beacons, and server-side logging when you access or interact with jiji5.org.
• From third parties: from payment processors (for transaction verification), identity verification service providers (for KYC), and fraud prevention partners, all operating under appropriate data sharing agreements.
• From regulatory authorities: jiji5 may receive data from PAGCOR or other Philippine government agencies in the context of compliance activities.

5. Legal Bases for Processing

jiji5 processes personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to provide the services you have registered for, including account management, gameplay, payments, and customer support.
• Legal obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act, and other applicable Philippine law.
• Legitimate interests: Processing for fraud detection, security monitoring, platform improvement, and responsible gaming enforcement where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookie analytics, where you have provided explicit consent. You may withdraw consent at any time.

6. How We Use Your Personal Data

jiji5 uses the personal data we collect for the following purposes:

• Creating, maintaining, and managing your jiji5 account and verifying your identity and age eligibility (21+).
• Processing deposits, withdrawals, and all financial transactions on the platform.
• Providing customer support and resolving disputes or complaints.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Complying with PAGCOR licensing requirements, AML obligations, and other regulatory reporting duties.
• Administering bonuses, promotions, and loyalty programs.
• Monitoring gameplay for responsible gaming indicators and enforcing self-exclusion and deposit limit tools.
• Improving the jiji5 platform through analytics of aggregated, anonymized usage data.
• Sending service notifications, account alerts, and — where you have consented — promotional communications about jiji5 offers.

7. Data Sharing and Disclosure

jiji5 does not sell personal data to third parties. We share personal data only in the following circumstances:

7.1 Service Providers

jiji5 shares data with third-party service providers who process data on our behalf under data processing agreements, including payment processors (GCash, Maya, BPI, BDO, UnionBank), KYC/identity verification providers, game software providers (JILI Games, PG Soft, Pragmatic Play, etc.), fraud detection services, and IT infrastructure providers. These processors are bound to use your data only for the specific services they provide to jiji5.

7.2 Regulatory and Legal Disclosure

jiji5 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and courts where required by law, regulatory order, or legal process. Such disclosures are made in strict compliance with applicable Philippine law.

7.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or substantially all of jiji5's assets, personal data held by jiji5 may be transferred to the acquiring entity, subject to the same data protection obligations as described in this Policy. Players will be notified of any such transfer in advance.

8. Cookies and Tracking Technologies

jiji5 uses cookies and similar tracking technologies on jiji5.org. Cookies are small text files stored on your device that help jiji5 recognize your session, maintain login state, and improve platform performance.

8.1 Essential Cookies

These cookies are strictly necessary for the operation of jiji5.org — including session management, security token handling, and load balancing. You cannot opt out of essential cookies while using the platform.

8.2 Analytics Cookies

With your consent, jiji5 uses analytics cookies to understand how players navigate the platform, which games are most accessed, and where technical issues occur. This data is processed in aggregated, anonymized form and does not identify individual players.

8.3 Managing Cookies

You may disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features. For mobile users on Smart, Globe, or DITO networks, cookie preferences set in your mobile browser apply to jiji5.org in the same manner as desktop browsers.

9. Data Retention

jiji5 retains personal data for the minimum period necessary to fulfill the purposes outlined in this Policy, subject to longer retention where required by law:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Data subject to ongoing legal proceedings or regulatory investigation may be retained beyond the standard retention period until the matter is resolved.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to personal data held by jiji5:

• Right to be Informed: The right to know what personal data jiji5 collects and how it is processed — fulfilled by this Privacy Policy.
• Right to Access: The right to request a copy of the personal data jiji5 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of personal data that jiji5 is no longer legally required to retain, subject to applicable retention obligations.
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing. Objection to marketing processing will be honored immediately.
• Right to Data Portability: The right to receive personal data in a structured, commonly used, machine-readable format for transfer to another data controller where technically feasible.
• Right to Damages: The right to claim compensation for damages suffered as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data.

To exercise any of these rights, contact jiji5's Data Protection Officer using the contact information in Section 14. jiji5 will respond within fifteen (15) business days. If your request cannot be fulfilled within that period, you will receive written explanation of the delay and the expected resolution timeline.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiji5 has violated your data privacy rights.

11. Data Security

jiji5 implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jiji5 servers.
• Encryption of personal data and financial records at rest on jiji5 servers.
• Role-based access control limiting data access to authorized personnel on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of jiji5's platform infrastructure.
• Two-factor authentication requirements for administrative access to jiji5's back-end systems.
• Incident response procedures for detecting, assessing, and notifying affected parties of personal data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that poses a risk to your rights and freedoms, jiji5 will notify the NPC within seventy-two (72) hours of becoming aware of the breach, and will notify affected Players without undue delay.

12. Children and Minors

jiji5 does not knowingly collect personal data from individuals under twenty-one (21) years of age. The jiji5 platform is strictly intended for adults who meet the minimum age requirement under PAGCOR regulations. If jiji5 becomes aware that a registered account belongs to a person under 21, the account will be immediately closed, any deposits returned, and all personal data associated with the account deleted or anonymized, except where retention is required by law.

If you believe that a minor may have registered on jiji5, please contact jiji5 support immediately via live chat so that the matter can be addressed promptly.

13. Changes to This Privacy Policy

jiji5 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Material changes will be communicated to registered Players via email notification and/or in-platform notice at least seven (7) calendar days before the amended Policy takes effect.

The "Last Updated" date at the top of this document indicates when the Policy was most recently revised. Continued use of jiji5 following the effective date of any revision constitutes acceptance of the updated Policy. If you do not agree to the revised Policy, you should discontinue use of the platform and contact support to close your account.

14. Contact and Data Protection Officer

For privacy-related inquiries, data subject rights requests, or to contact jiji5's Data Protection Officer, please use the following channels:

• Email: support at jiji5.org (plain text — not a clickable link)
• Live Chat: Available 24/7 on jiji5.org — select "Data Privacy" from the support topic menu

Please include your full name, registered email address, the nature of your request, and any relevant details. jiji5 may need to verify your identity before processing your request. Responses will be provided within fifteen (15) business days of receipt.